GENERAL TERMS AND CONDITIONS Magic Travel

1. Service provider

The Magic Travel offer is provided by:

Magic Mountains Cooperation, cooperative company
Route de l’Aéroport 7
1950 Sion, Switzerland

(hereinafter “Magic Pass”)

Magic Travel is a benefit included in the Magic Pass and cannot be purchased separately.

2. Purpose of the offer

Magic Travel entitles holders of a valid Magic Pass to five day-trip credits on public transport to reach a Swiss Magic Pass partner resort during the winter season, from 1 November 2026 to 30 April 2027.

Trips must:

• Start in Switzerland (anywhere within Swiss territory);
• End at a Swiss resort that is a Magic Pass partner.

Each credit corresponds to one trip, as follows:

• 1 credit: one-way trip;
• 1 credit: same-day return trip;
• 2 credits: a return trip on different dates (one credit per leg).

Credits are valid exclusively on routes operated by the Service direct national (SDN) and the regional fare networks within the SwissPass Alliance participating in the offer.

3. Geographical scope and changes to destinations

The trips offered under Magic Travel are valid exclusively within Switzerland on the routes operated by the Service direct national (SDN) and the regional fare networks that are part of the SwissPass Alliance and participating in the offer. The destinations available are the Magic Pass partner resorts covered by the transport agreement between RailAway and the Swisspass Alliance.

As the Magic Travel offer is based on partnerships with transport companies and the SwissPass Alliance, Magic Pass reserves the right, at any time and without notice, to:

• Change, add or remove destinations; 
• Amend routes, itineraries or access conditions; 
• Adjust the scope of the offer in line with current partnerships. 

These changes do not entitle you to any compensation, refund or reimbursement.

4. Definitions

Magic Travel: a transport service included in the Magic Pass.

Magic Travel credit: a personal entitlement allowing the issuance of a public transport ticket for a trip on a single day in accordance with the defined rules. 

User: holder of a valid Magic Pass.

Carrier: the public transport operator running the route.

Magic Travel ticket: a travel ticket issued via the Magic Pass platform in exchange for a credit.

5. Eligibility

5.1 The following are eligible:

• Holders of a valid Magic Pass,
• For trips made from Switzerland to a Swiss partner resort.

Holders living abroad may only use Magic Travel for the Swiss section of their day trips.

5.2 The following are not eligible:

• Holders who already have a Swiss GA travelcard ;
• Children travelling on a Junior Card when accompanied by a parent;
• Trips outside Switzerland.

Credits are personal, non-transferable and linked to the customer’s Magic Pass number.

6. Number and use of credits

Each Magic Pass holder receives 5 Magic Travel credits per winter season.

Use of credits :

Credits:

• Cannot be assigned or transferred;
• Cannot be exchanged for cash;
• Cannot be carried over from one season to the next;
• Expire at the end of the winter season.

Magic Travel trips must start in Switzerland (anywhere in Swiss territory) and end at a Magic Pass partner resort in Switzerland only.

Tickets issued as part of the Magic Travel offer are valid for 2nd class travel only.

7. Requirement to use the ski lifts

You must use the ski lifts with your Magic Pass for the credit to be considered valid.

Terms and conditions:

• One-way ticket → ski lift use on the day of travel or the following day (D+1);
• Same-day return ticket → ski lift use on the same day;
• Return trip on different dates → at least one ski lift use between the outward and return legs

If the ski lifts are not used, the transport ticket will be regarded as unauthorised use outside the combined offer.

8. Ticket purchase and terms and conditions

Magic Travel tickets are available exclusively via:

• The official Magic Pass website.
• The Magic Pass mobile app.

Magic Travel tickets cannot be purchased via SBB channels or any other transport providers.

Bookings open up to 7 days before the date of travel. Purchases can be made up until the actual departure of the relevant service, subject to credit availability. When a booking is made, the corresponding credit(s) will be automatically deducted. 

Magic Pass may apply credit quotas by line, time slot or station in order to ensure a balanced distribution of passenger flows and maintain the availability of the offer. Once a quota has been reached, the trip in question may still be displayed for information purposes but can no longer be selected or booked via Magic Travel. Users will still be able to purchase a standard ticket directly from transport operators, via SBB’s official channels.

The Magic Travel ticket does not constitute a seat reservation.

Tickets issued under the Magic Travel offer are issued in the holder’s name and are strictly personal and non-transferable. They are only valid when accompanied by a valid official form of identification bearing the name shown on the ticket.

Holders of a half-fare , or standard GA travelcard [EB1] [AB2] or a Junior Card must select the relevant fare when booking. Each passenger must ensure that they are in possession of a valid ticket before the start of the trip, in accordance with the transport operators’ general fare conditions. Tickets issued as part of the Magic Travel offer are valid for 2nd class travel only.

Ticket bookings are for trips in 2nd class. Any upgrade to 1st class is not included in the offer and is payable exclusively by the user, in accordance with the transport operators’ fare conditions.

9. Compliance with time slots

Under the Magic Travel scheme, the user undertakes to travel, as a priority, at the time selected when making the booking. However, the Magic Travel ticket does not constitute a reservation and does not guarantee a seat on the selected service.

Compliance with the selected time slot is essential for the smooth operation of the quota system and the balanced management of passenger flows to partner stations.

If a connection is missed through no fault of the passenger, the ticket will remain valid for the next available connection in accordance with the validity terms and conditions.

10. Cancellation

Cancellation policy:

• Up to midnight on the day before the trip → free cancellation, credit refunded.
• After midnight on the previous day and up until departure → cancellation possible, credit forfeited.
• Failure to cancel + failure to use the ski lifts → treated as fraud.

11. Misuse and fraud

The following cases, in particular, are treated as fraud:

• Failure to use the ski lifts;
• Transfer of the ticket or credit to a third party;
• Any use that contravenes Magic Travel’s rules.

In the event of fraud:

• The ticket is re-invoiced at the official public transport fare applicable;[EB1] 
• Any remaining credits are cancelled;
• Access to Magic Travel may be suspended;
• Measures may be taken regarding the Magic Pass, including blocking it.

 [EB1]j'enlèverai: to the travelcard declared; 

12. Financial penalties and charges in the event of non-compliant use

Magic Pass may, at its sole discretion, determine whether a user’s behaviour is non-compliant or abusive. In such cases, the user will be liable to pay a lump sum of CHF 250 to cover service charges and the cost of any travel tickets used in the event that the ski lifts are not used, or, where applicable, the fare difference resulting from an incorrect declaration regarding their travelcard. 

Magic Pass reserves the right to:

• Cancel the remaining credits

• Temporarily suspend the Magic Pass until the outstanding amounts have been paid in full.

13. Contractual relationship

Magic Pass acts as an intermediary for the issuance of travel tickets and the contractual relationship between the customer and transport operators. Magic Pass accepts no liability for delays, cancellations, disruptions, strikes, weather conditions or any changes to the timetable.

14. Resort closure and force majeure

The closure of a resort or infrastructure does not entitle you to:

• Any additional credit;
• Any refund;
• Any compensation.

15. Technical unavailability

Magic Pass takes all reasonable steps to ensure that Magic Travel operates smoothly but does not guarantee that the service will be available at all times. In the event of an interruption or technical fault, particularly in relation to the Magic Pass systems, the SMAPI interface or the SwissPass Alliance’s infrastructure, no entitlement to additional credit, compensation or complimentary services may be claimed.

16. Personal data

Data relating to booked trips and ski lift validations may be cross-referenced to verify compliance with the terms and conditions, prevent abuse and/or produce statistics on sustainable mobility. The processing complies with Swiss data protection law. As part of the Magic Travel scheme, customers’ personal data may be passed on to SBB for verification purposes. Magic Pass reserves the right to amend the details of a customer holding a travelcard (standard travelcard, half-fare card or Junior Card) who did not declare this when purchasing their ticket, or to charge the price difference retrospectively. 

17. Amendment or withdrawal of the offer

Magic Pass may, at any time, adjust the number of credits, eligibility criteria, technical terms and conditions or quotas, or suspend the offer, particularly if the allocated budget is exceeded.

18. Governing law and jurisdiction

Swiss law applies. 
Place of jurisdiction: Sion, Switzerland.