Frequently asked questions
Magic Pass

FAQ

Age group

A Magic Pass is not required for children under 6 years of age and therefore not available: you do not have to purchase a ticket for them at our partner resorts. However, you must obtain a lift pass for them at the ticket counter. 

For the 2022/2023 season, children born between the years 2007 and 2016 must purchase a Child pass.

People aged 16 years (year of birth is proof) and older must pay for an adult pass.

Closure in case of energy restrictions

There is no guarantee that all or part of the facilities of the partners will be opened; there is no right to reimbursement, even partial, in the event of non-opening, partial opening or closure of one or more partners or of their facilities.

Delivery time of Magic Pass Goodies

The Magic Pass Goodies are delivered within 7 working days, they are delivered only in Switzerland. Due to various delivery problems, we no longer deliver goodies abroad.

Discount grand Ski Service

Are you one of the lucky ones who bought the Magic Pass 22/23 before April 11th 2022, at noon? If so, you receive a discount of 25 CHF on a Grand Ski Service in any of our partner shops on presentation of your Magic Pass 22/23.

Valid from 1st October 2022 to 28th February 2023

* The date on the pass is the date of production of the Magic Pass. It plays no part in the validity of the discount for the service.

Errors on your order

Was there an error on your pass when you received it? Please, send an e-mail with the correction(s) to be made and your order number to info@magicpass.ch.

All requests for modifications will be subject to an administrative fee of CHF 40.-/pass. The original pass will be blocked and a new pass will be delivered.
 

Gift Idea

It is entirely possible to give a Magic Pass as a gift! Simply place your order as you would normally on our website, mentioning the last name, first name and exact date of birth of the person to whom you wish to offer a pass.

The system will signal any duplicate entry, which means that the person in question is already in possession of a Magic Pass.

Glacier 3000 Magic Pass 2022-2023

Glacier 3000 is accessible from November 1st 2022 to April 30th 2023 with the Magic Pass. 

Helvetia Insurance

The Magic Pass offers you the possibility to purchase an insurance whilst your purchase. 
Indeed, two types of insurance are at your disposal:

  • Helvetia Assurance Pass: insurance on the package 
  • Helvetia Insurance Pass + rescue: package insurance and rescue 

Both insurances are only available when you order your Magic Pass. It will not be possible to add them after you have finalized your order. 

The premium is calculated as a percentage of the sale price of the Magic Pass, options included (rounded up to the nearest franc).

If you have subscribed to one of the insurances and wish to request a refund, you must complete the claim form under the tab of the website corresponding to "insurance". 
Reimbursements are made directly by the insurance company. The cooperative Magic Mountains Cooperation does not reimburse any pass.  

Loss / theft / Oversight

Having lost you Magic Pass, we advise you to go to one of our partner resorts.

With your identity card, you can leave with a new card in hand. However, this will cost you CHF 40.00 per pass. Blocking and printing procedures take about 15 minutes to complete; ensure not to be stressed when you go to the ticket office. 

If you wish, you can also go trough your personal account.  Therefore you just have to log in on our website. A postal receipt period of three working days are necessary if you prefer this option.

Option Baths

Partners included in the offer: Anzère, Ovronnaz, Leukerbad (3 establishments), Les Marécottes, Leysin, Saas-Fee, Villars, Zinal, Val de Travers, Vallée de Joux and St-Luc/ Chandolin.

This option is loaded directly onto the Magic Pass and can be added at any time. We remind you that the price of the option varies during the season. 

To add the Baths option to your Magic Pass, log in to your customer account and select my Magic Passes. You can then add the desired option. 

Validity date identical to the Magic Pass according to the respective opening of each bath. Once the option is added, it will be registered on your QR code and you will have to present it at the entrance to the pools. Your pass will be scanned at the reception desk, giving you access to the pools. An identity card may be requested for control purposes. Do not forget your pass, without it it is not possible to validate your entry.

Option Crans Montana Aminona Pass 100

The Option Crans Montana Aminona Pass 100 is sold on our website. This option allows you to visit the ski area for 100 days in winter during the low season. The validity Period ist from December 1st to December 22nd, 2022, January 8th to February 2th, 2022 and from March 11th to April 30th, 2023.

To buy the Pass 100, you must go through the "Shop" section or direclty through your customer account. You can add it anytime.

This option is not loaded on the Magic Pass. Once you have bought this supplement, please go by the CMA lift ticket office.

Order confirmation

In order to receive your order confirmation, please click on the link that was automatically e-mailed to you. It will allow you to download your proof of purchase in PDF format. If you did not receive an e-mail, please verify your spam folder.

Payment method

On the site, only credit card payments are accepted (MasterCard, Visa and American Express) and via Twint application. It is not possible to pay by invoice or Reka-Checks. Orders by E-mail are not possible. 

Period of delivery Magic Pass 22/23

The Magic Pass 22/23 abonnement(s) will be delivered to you within 4 working days.

It is not possible to use the ski lifts in our partner resorts without your Magic Pass.

Public transports included (in winter)

Station

Transporteur

Trajet

Villars

TPC

Villars - Bretaye

Glacier 3000

Car Postal

Les Diablerets - Col du Pillon

Les Rochers de Naye

MOB

Montreux - les Rochers de Naye

Les Pléiades

MOB

Vevey - Les Pléiades

Vercorin

Téléphérique Chalais-Vercorin

Chalais - Vercorin

Niederhorn

Niederhornbahnen

Beatenbucht – Beatenberg – Vorsass – Niederhorn

Journey only Beatenbucht - Beatenberg not valid

Rosswald

Rosswald Bahnen AG

Ried-Brig – Rosswald

To take advantage of the free transportation, you must wear your ski/snowboard equipment.

Validity Magic Pass

Our new Magic Pass 2022/2023 offer is valid in summer and winter ; that is, from May 1st 2022 to April 30th 2023, according to the opening schedule of each of our resorts.

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