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Magic Pass

FAQ

Ages

A Magic Pass is not required for children under 6 years of age and therefore not available: you do not have to purchase a ticket for them at our partner resorts. However, you must obtain a lift pass for them at the ticket counter. 

For the 2020/2021 season, children born between the years 2005 and 2014 must purchase a Child pass.

People aged 16 years (year of birth is proof) and older must pay for an adult pass.

Errors on your order

Was there an error on your pass when you received it? Please, send an e-mail with the correction(s) to be made and your order number to info@magicpass.ch.

All requests for modifications will be subject to an administrative fee of CHF 40.-/pass. The original pass will be blocked and a new pass will be delivered.
 

Gift Idea

It is entirely possible to give a Magic Pass as a gift! Simply place your order as you would normally on our website, mentioning the last name, first name and exact date of birth of the person to whom you wish to offer a pass.

The system will signal any duplicate entry, which means that the person in question is already in possession of a Magic Pass.

Helvetia Insurance

The Magic Pass offers you the possibility to purchase an insurance whilst your purchase. 
Indeed, two types of insurance are at your disposal:

  • Helvetia Assurance Pass: insurance on the package 
  • Helvetia Insurance Pass + rescue: package insurance and rescue 

Both insurances are only available when you order your Magic Pass. It will not be possible to add them after you have finalized your order. 

The premium is calculated as a percentage of the sale price of the Magic Pass, options included (rounded up to the nearest franc).

If you have subscribed to one of the insurances and wish to request a refund, you must complete the claim form under the tab of the website corresponding to "insurance". 
Reimbursements are made directly by the insurance company. The cooperative Magic Mountain Corporations does not reimburse any pass.  

Magic Pass goggles and beanies

The articles are available in the "shop" section within the limits of available stocks.

Non-receipt / loss / theft

Having lost you Magic Pass, we advise you to go to one of our partner resorts (except Glacier 3000).

With your identity card, you can leave with a new card in hand. However, this will cost you CHF 40.00 per pass. Blocking and printing procedures take about 15 minutes to complete; ensure not to be stressed when you go to the ticket office. 

If you wish, you can also go trough your personal account.  Therefore you just have to log in on our website. A postal receipt period of seven working days are necessary if you prefer this option.

Upon presentation of your identity card, you will be reissued a pass. Be aware, this procedure costs CHF 40.-/pass.

The procedure required to block and reissue your Magic Pass will take approximately 15 minutes; please be patient while you wait.

If you would like us to send you to reissued your Magic Pass to your home address, you can go through your online account, after your login, choose the tab "my Magic Pass". If this option is preferable for you, a postal delivery time of seven working days has to be counted for. 

Option Baths

Initial price: Adult 249 CHF - Child 149 CHF

Partners included in the offer: Anzère, Ovronnaz, Leukerbad (3 establishments), Les Marécottes, Leysin, Saas-Fee, Villars and Zinal.

This option is loaded directly onto the Magic Pass and can be added at any time (prices may change depending on stocks).

Validity date identical to the Magic Pass according to the respective opening of each bath. Once the option is added, it will be registered on your QR code and you will have to present it at the entrance to the pools. Your pass will be scanned at the reception desk, giving you access to the pools. An identity card may be requested for control purposes. Do not forget your pass, without it it is not possible to validate your entry.

Option Glacier 3000

The option Glacier 3000 (VD) gives you access to the Glacier 3000 area from the 7th of November 2020 to the 2nd of May 2021.

This option is initially available on our website for an additional CHF 200.- per adult and CHF 100.- per child. The price will evolve periodically. 

If you wish to include the option on your card, all you have to do is to log into your account via "LOG IN". You will then have access to all of your orders and can add the option to whichever Magic Pass you wish.

If you did not already activated your account when you passed your order, you may go to the "LOG IN" menu and click on the link "Activate my account". This operation requires the e-mail address used when placing your original order or your Magic Pass' card number.

Once the option Glacier 3000 (VD) added to your order, the Magic Pass 2020/2021 will be blocked and sent to you again in a lapse of seven working days.
 

Order

At first, you will only be able to order on our our website : www.magicpass.ch.

Once our resorts open for summer, Magic Pass will be sold directly at the ticket office as well.

Don't forget that prices will increase according to available stocks. Therefore, it is very likely that purchases at the resorts will  no longer be at the initial price!

Order confirmation

In order to receive your order confirmation, please click on the link that was automatically e-mailed to you. It will allow you to download your proof of purchase in PDF format. If you did not receive an e-mail, please verify your spam folder before contacting us.

Partner resorts

The following are Magic Pass 2020/2021 partner resorts :

  • Anzère
  • Bugnenets - Savagnières
  • Charmey
  • Crêt-du-Puy
  • Espace Dent-Blanche (Arolla - Evolène - La Forclaz)
  • Grimentz - Zinal
  • Jaun
  • La Berra
  • Les Marécottes
  • Les Mayens de Conthey
  • Les Paccots
  • Les Pléiades
  • Les Prés-d'Orvin
  • Les Rochers de Naye*
  • Loèche-les-Bains
  • Leysin - Les Mosses - La Lécherette
  • Moléson
  • Nax
  • Ovronnaz
  • Rathvel
  • Robella Val-de-Travers : New for Magic Pass 2020/21
  • Saas-Almagell
  • Saas-Fee**
  • Schwarzsee
  • St-Luc/Chandolin
  • Tramelan
  • Vallée de Joux (L'Abbaye - L'Orient - Le Brassus)
  • Vercorin
  • Villars - Gryon - Les Diablerets
  • Glacier 3000 : resort subjected to a paying fee

*    Magic Pass will give you access to said company’s installations only during the winter season, but not during the summer season, even if its installations are open.

**   In Saas-Fee, Magic Pass does not gives access, in Summer, to the Metro Alpin and the summer ski area.

More information about our destinations

Pass 100 Crans-Montana

The Crans-Montana Pass 100 is sold on our website. The price of CHF 149.- is guaranteed until September 7th 2020. The Crans-Montana Pass 100 allows you to visit the ski area for 100 days in winter during the low season . The validity Period ist from December 1st, 2020 to December 18th, 2020, from January 3th to 29th, 2021 and from March 7th to April 30th 2021.

To buy the Pass 100, you must go through the "Shop" section.

The Crans Montana Aminona supplement is not loaded on your Magic Pass. Once you have bought this supplement, please go by the CMA lift ticket office.

Payment

One the website only payments by credit card are accepted (MasterCard, Visa and American Express) and Twint application. It is not possible to pay by invoice or Reka-Checks. 

Period of delivery

It takes 7 working days for the reception of your subscription from the date of your order. 

It is not possible to use the ski lifts in our partner resorts without your Magic Pass.

Special « pandemic » provision

Exceptionally, and only in the event of a pandemic which implies a total closure of all the installations and lifts of all the partners listed under point 1 (excluding weather or snow conditions), Magic Mountains Cooperation will offer a personal and non-transferable credit for each customer valid on the purchase of the next Magic Pass. 

These measures are not applicable to the 2019-2020 pass.

Under these circumstances, the credits are subject to the following additional conditions:

The customer has used his Magic Pass less than 15 days during the time of validity of the Magic Pass (summer and winter);

And the closure takes place between July 1st and August 31st for the summertime and/or between December 15th and April 15th for the wintertime.

If these conditions are met, the credits will be as follows:

Summer

  • In case of a closure inferior to 30 days between the 1st of July and the 31st of August each year: CHF 0.00 credit
  • In case of a closure of 31 days or more between the 1st of July and the 31st of August each year: CHF 20.00 credit (Child: CHF 10.00)

Winter

  • In case of a closure inferior to 20 days between the 15th of December and the 15th of April each year: CHF 0.00 credit
  • In case of a closure from 21 to 45 days between the 15th of December and the 15th of April each year: CHF 60.00 credit (Child: CHF 30.00)
  • In case of a closure from 46 to 90 days between the 15th of December and the 15th of April each year: CHF 120.00 credit (Child: CHF 60.00)
  • In case of a closure for more than 90 days between the 15th of December and the 15th of April each year: CHF 180.00 credit (Child: CHF 90.00)

In case of a closure outside the above-mentioned periods, no credit is possible. Summer and winter credits can be accumulated for the same customer. These credits only apply to the basic offer and exclude the options.

Validity Magic Pass

Our Magic Pass 2020/2021 offer is valid in summer and winter ; that is, from May 9th 2020 to May 2nd 2021, according to the opening schedule of each of our resorts.

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