Frequently asked questions
Magic Pass
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Can I unlink my account?

Yes. You can register a payment card on your account at any time. This action will result in the unlinking of your account. Your skiing statistics will be saved and you can collect Magics which will be credited to your own account. 

Can I use the App as a Magic Pass Keycard?'

The Magic Pass mobile application does not replace the Magic Pass keycard. Only the Magic Pass keycard provides access the ski lifts (in summer and in winter).

Do my Magics have a validity period?

No. Your Magics are cumulative from year to year as long as you are a Magic Pass customer. However, all your Magics will be lost and your BeMagic account deactivated if you have not renewed you Magic Pass by midnight on December 31st of the current year.

How do I get Magics if my account is linked to that of another member?

If you registered without using a payment card but by linking your account to that of another, you will only get Magics while using your Magic Pass. These Magics will be credited to the account of the person you are linked to. 

How do I get Magics?

There are two ways to get Magics:

  • Using you Magic Pass
  • Purchasing from a BeMagic partner

For each use of your Magic Pass you will get 20 Magics. No matter the visited resort. 
For each purchase from a BeMagic partner made with you registered payment means you'll get at least one Magic per CHF spent. 

How long does it take to get Magics?

It takes an average of 7 minutes following a transaction at a BeMagic partner for it to be displayed on your mobile app. At most, it will get up to 15 minutes for you to get your Magics. 

How to access the Magic Pass mobile app?

The Magic Pass mobile app is intended exclusively for Magic Pass holders. When opening the app, you are invited to scan the QR code of your pass. You will see the following information:

  • Email
  • Last Name
  • First Name
  • Date of Birth

Please verify that this information is correct. You can then enter the same password you used to order Magic Pass. If you enter a different password it will be valid for accessing the mobile app as well as for your Magic Pass account on our website. 

How to access the mobile app if I don't have a Magic Pass account?

If someone ordered your Magic Pass for you, you don't have an account yet. When opening the app, you are invited to scan the QR code of your pass. You will see the following information:

  • Last Name
  • First Name
  • Date of Birth

Please verify that this information is correct. You can then create your own account. Enter an email address and generate a password. These identifiers will allow you to connect to the mobile app. 

How to register to the BeMagic program?

Registration is free and only done through the mobile app. Enter your payment mean(s) you use while in resorts and enjoy all the extra benefits. Every time you pay at a partner's with a registered payment method you collect points: Magics.  

How to spend my magics/get a cash back?

Your Magics balance will be updated after every transaction with one of our partners. You can choose to receive cashback (money deposited into your bank account). The system is automatic. To do this, you must:

  • Register a Swiss IBAN account number 
  • Have at least 500 Magics
  • Activate push notifications

A transaction results in a push notification, which results in the option of receiving cashback if your Magics balance is sufficient.  

I don't have a payment means. Can I still participate in the BeMagic program?

Yes. If you don't have payment means you can link your account to that of a member of your Magic Pass order who is already registered. Let the registration process guide you. 

My child doesn't have a Smartphone, what can I do?

Without a smartphone, it is not possible to enjoy the functionalities offered by the mobile app and the BeMagic program. If you still want to collect Magics when your child uses his Magic Pass, you can create an account via your smartphone and link his account to yours.

What do I get when I achieve a challenge?

As soon as you have accomplished a challenge the app gives you added Magics to your account! 

What is a BeMagic offer?

The minimum basic offer is set to one Magic per CHF spent. Each BeMagic partner can however decide to offer more Magics to its customers. Thus, a partner can offer 2x, 3x, 4x, or even 5x more Magics. Go to the "Offers" section of your mobile app to discover the partners' offers. 

What is a challenge?

A series of challenges are available in the CHALLENGE section of your mobile app. Complete them all!

What is a pending/denied transaction?

When staying at a BeMagic hosting partner, you will get Magics only if you book directly: by phone, email, or on the partner's own website. He will then be able to validate or invalidate your Magics based on your booking channel. This check can take up to 7 days. Pending means that your transaction is being verified by the partner. Denied means that you booked your stay through another channel and that you will no get Magics this time. Make sure to book directly with the partner to get your Magics!

What payment methods are accepted in BeMagic?

To collect Magics at our partners, you must use one of the registered payment means at the payment terminal. You can now register a credit card, a TWINT account or a debit card in the app. PostFinance cards are not accepted, but TWINT accounts are.

Why can't I see my ski statistics?

Your statistics are counted from the moment you are registered as a BeMagic member. If you used your Magic Pass before you registered, your statistics will not appear in the app.

Why do I need to registered a payment method?

Your registered payment method acts as a loyalty card. We only register the imprint of your payment method and no money is taken by the app. Use it at our partners to collect Magics directly in your app!

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