Do you have any questions?

Glacier 3000 
Is accessible in summer only with the additional option (at an extra cost) «Glacier 3000 Summer»
https://www.magicpass.ch/en/page/option-glacier-3000-summer-2630

Sass-Fee
The ski area is not included in summer. Metro Alpin (Felskinn-Mitellallalin) is not included in summer.

Other partner resorts
The Magic Pass gives access to the ski lifts and cable cars of the open destination. Please check the openings of each destination by visiting their official website. Also find out about the summer activities offered.

Please check that your home address, which must be in Switzerland, is correct. If this still does not work, you can ask for help to support@heidipay.com

Summer

Winter

To take advantage of the free transportation, you must wear your ski/snowboard equipment.

Add
You can add the "Baths" option at any time from your customer account.
Simply log in to your user account via the "LOGIN" menu. You will then have access to your past orders and will be able to add the option to the Magic Pass(es) of your choice.

Validity
Once the order is validated, the "Bath" option is then directly loaded on your Magic Pass.

QR-Code
The "Baths" option is directly loaded in the QR code of your Magic Pass.

Add
You can add the "Pass 100" option at any time from your customer account.
Simply log in to your user account via the "LOGIN" menu. You will then have access to your past orders and will be able to add the option to the Magic Pass(es) of your choice.

Validity
The 100 Crans-Montana Pass allows you to visit the ski area of the high plateau for 100 days during the winter season. 

Get the special pass
The Crans Montana Aminona supplement is not loaded on your Magic Pass. Once you have received your Magic Pass, you must present it at the CMA lift station with an ID to obtain a special pass. There is no time limit for this operation.

Add
You can add the "Glacier 3000 Summer" option at any time from your customer account.
Simply log in to your user account via the "LOGIN" menu. You will then have access to your past orders and will be able to add the option to the Magic Pass(es) of your choice.

Validity
The option "Glacier 3000 Summer" gives you access from 01.05. to 31.10.

Report a claim
In order to request a refund, you must complete the claim form "report a claim". Only possible with Helvetia insurance (5% or 8%).

Add Helvetia insurance (5% or 8%) after completing the order
It is not possible to add the insurance afterwards.

Decision insurance
The decision on the refund is the responsibility of Helvetia Insurance.

inssurance
As a result of illness or accident:
In order to request a refund, you must complete the claim form "report a claim".

without inssurance
Magic Mountains Cooperation does not refund any Magic Pass. Changing the data of the Magic Pass holder is not possible; indeed, the pass are personal and non-transferable.
General Terms and Conditions of Sale

Magic Pass Validity
Magic Pass 2023/2024 : 1 May - 30 April

Loss / Theft / Oversight
It is possible to order a new card via your customer account under "My orders" and by pressing "Order a reissue".Delivery time of the new card: Three working days (Monday-Friday), according to deadlines of Swiss Post 

Defective card
We ask you to go to the ticket office of our partner destination so that you can check the condition of your card.
If it is defective, your card will be replaced free of charge.
In case you have made holes in the card to tie it around your neck with a string, for example, or other damage, a duplicate must be purchased.

SwissPass
The cards we use for the Magic Pass are disposable and cannot be loaded onto the SwissPass.
To use the Magic Pass, you must have your card on you at all times.

Yes. If you don't have payment means you can link your account to that of a member of your Magic Pass order who is already registered. Let the registration process guide you. 

The Magic Pass mobile application does not replace the Magic Pass keycard. Only the Magic Pass keycard provides access the ski lifts (in summer and in winter).

Your Magics balance will be updated after every transaction with one of our partners. You can choose to receive cashback (money deposited into your bank account). The system is automatic. To do this, you must:

• Register a Swiss IBAN account number 
• Have at least 500 Magics
• Activate push notifications

A transaction results in a push notification, which results in the option of receiving cashback if your Magics balance is sufficient.  

A Magic Pass is not required for children under 6 years of age and therefore not available: you do not have to purchase a ticket for them at our partner resorts. However, you must obtain a lift pass for them at the ticket counter. 

For the 2023/2024 season, children born between the years 2008 and 2017 must purchase a Child pass.

People aged 16 years (year of birth is proof) and older must pay for an adult pass.

Your statistics are counted from the moment you are registered as a BeMagic member. If you used your Magic Pass before you registered, your statistics will not appear in the app.

Without a smartphone, it is not possible to enjoy the functionalities offered by the mobile app and the BeMagic program. If you still want to collect Magics when your child uses his Magic Pass, you can create an account via your smartphone and link his account to yours.

To collect Magics at our partners, you must use one of the registered payment means at the payment terminal. You can now register a credit card, a TWINT account or a debit card in the app. PostFinance cards are not accepted, but TWINT accounts are.

Apple Pay and Google Pay not allowed.

As soon as you have accomplished a challenge the app gives you added Magics to your account! 

No. Your Magics are cumulative from year to year as long as you are a Magic Pass customer. However, all your Magics will be lost and your BeMagic account deactivated if you have not renewed you Magic Pass by midnight on December 31st of the current year.

A series of challenges are available in the CHALLENGE section of your mobile app. Complete them all!

If you registered without using a payment card but by linking your account to that of another, you will only get Magics while using your Magic Pass. These Magics will be credited to the account of the person you are linked to. 

Yes. You can register a payment card on your account at any time. This action will result in the unlinking of your account. Your skiing statistics will be saved and you can collect Magics which will be credited to your own account. 

It takes an average of 7 minutes following a transaction at a BeMagic partner for it to be displayed on your mobile app. At most, it will get up to 15 minutes for you to get your Magics. 

When staying at a BeMagic hosting partner, you will get Magics only if you book directly: by phone, email, or on the partner's own website. He will then be able to validate or invalidate your Magics based on your booking channel. This check can take up to 7 days. Pending means that your transaction is being verified by the partner. Denied means that you booked your stay through another channel and that you will no get Magics this time. Make sure to book directly with the partner to get your Magics!

There are two ways to get Magics:

• Using you Magic Pass
• Purchasing from a BeMagic partner

For each use of your Magic Pass you will get 20 Magics. No matter the visited resort. 
For each purchase from a BeMagic partner made with you registered payment means you'll get at least one Magic per CHF spent. 

The minimum basic offer is set to one Magic per CHF spent. Each BeMagic partner can however decide to offer more Magics to its customers. Thus, a partner can offer 2x, 3x, 4x, or even 5x more Magics. Go to the "Offers" section of your mobile app to discover the partners' offers. 

Your registered payment method acts as a loyalty card. We only register the imprint of your payment method and no money is taken by the app. Use it at our partners to collect Magics directly in your app!

Registration is free and only done through the mobile app. Enter your payment mean(s) you use while in resorts and enjoy all the extra benefits. Every time you pay at a partner's with a registered payment method you collect points: Magics.  

The Magic Pass mobile app is intended exclusively for Magic Pass holders. When opening the app, you are invited to scan the QR code of your pass. You will see the following information:

• Email
• Last Name
• First Name
• Date of Birth

Please verify that this information is correct. You can then enter the same password you used to order Magic Pass. If you enter a different password it will be valid for accessing the mobile app as well as for your Magic Pass account on our website. 

If someone ordered your Magic Pass for you, you don't have an account yet. When opening the app, you are invited to scan the QR code of your pass. You will see the following information:

• Last Name
• First Name
• Date of Birth

Please verify that this information is correct. You can then create your own account. Enter an email address and generate a password. These identifiers will allow you to connect to the mobile app. 

Error in the order
Have you ordered a Magic Pass on which an error has slipped in? Please tell us the change(s) you want to make and your order number by email to info@magicpass.ch .
It is not possible to change the owner of a Magic Pass; Magic Passes are named and non-transferable.

Payment method
Only payments by credit card (MasterCard, Visa and American Express, TWINT and HeidiPay are possible. 

HeidiPay payment plan was rejected
Please check that your home address, which must be in Switzerland, is correct. If this still does not work, you can ask for help to support@heidipay.com

Order confirmation
To receive your order confirmation, please click on the link you will automatically receive by email. This will allow you to download your purchase confirmation as a PDF file. If you have not received an email, please check your "spam" mailbox.

MP number / Magic Pass details
If you do not know your MP number, you can enter your first and last name and date of birth and the system will automatically link to the existing MP number.

Delivery time Magic Pass
For Magic Pass ordered before 16 April 2023 : before the end of April 2023
For Magic Pass subscriptions ordered after 16 April 2023 : within 4 working days within Switzerland (as per order confirmation).
Shipments abroad depend on the delivery times of the mail services.

Delivery time Goodies
Within 10 working days
Delivery only in Switzerland