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⚠️ Beware of fake websites :  The Magic Pass is sold exclusively on magicpass.ch and at ski lift ticket offices. Fraudulent websites are currently imitating our site to obtain your data and a payment. Magic Pass will never ask you to pay by bank transfer. Only payments by credit card (Mastercard, Visa, American Express), Reka or TWINT are accepted. FAQ
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Validity & Options

The Magic Pass is valid from 1 May of the year of purchase until 30 April of the following year, regardless of the date on which it is purchased. For example, a pass purchased in October 2026 is valid from 1 May 2026 to 30 April 2027.


The Magic Pass is valid only upon receipt of the card by mail and not upon payment. Access to the resorts is not possible without the physical card.

No. The Magic Pass does not renew automatically. You must place a new order every year. You will receive a new physical card by mail.

From a technical perspective, the access gates installed at our partner resorts are not equipped to read digital passes / mobile passes. Only the new RFID chip physically integrated into the new pass cards allows access to these gates. The QR code displayed on Magic Pass physical card alone is not sufficient to access our partner resorts.

The spring skiing option grants access to Magic Pass resorts that are still open between March and 30 April for customers who do not yet have a Magic Pass for the current season. It is available on www.magicpass.ch at the end of the season, only when purchasing the new Magic Pass.

No, thermal baths are not included in the standard Magic Pass. The Baths option is a paid add-on that provides access to our partner bath facilities. It can be added at any time from your customer account on www.magicpass.ch, under “My Orders”. Please note that the price of the option increases as the season progresses.

Yes. Log in to your customer account on magicpass.ch, go to “My Orders” and add the option to the subscription(s) of your choice. Payment is made immediately, and the Baths option is valid and loaded onto your Magic Pass straight away (you will not receive a second card).

The Baths option entitles you to one single entry per day and per thermal bath facility. If you wish to access a second facility on the same day, this is only possible 5 hours after the first entry.

Magic Pass provides access to over 100 mountain destinations in Switzerland, France and Italy. The complete and up-do-date list is available on https://www.magicpass.ch/en/stations. Glacier 3000 and the Saas - Fee Metro Alpin are part of the network, but only during the winter season (1 November - 30 April).

Yes, the Magic Pass is valid all year round in destinations that operate their lifts during the summer season (hiking, mountain biking). Bike transport is included in the pass. The list of summer destinations is available on the website Magic Pass - Over 100 ski destinations to be discovered.

No. The Magic Pass covers mountain lifts (alpine skiing, hiking, mountain biking) but does not include cross - country ski trails. Nordic areas are managed by entities separate from the mountain lift companies.

Partially. In Saas - Fee, the Magic Pass is valid during the summer season on certain facilities, but it does not provide access to the Metro Alpin or the summer ski area. Saas - Grund and Saas - Balen are not included in the Magic Pass offer (neither summer nor winter).

No. The “Pass 100” option, which provided access to Crans - Montana during the low season, has no longer been available since the 2025 - 2026 season. Crans - Montana is no longer part of the Magic Pass network.

Prices & Payment Methods

The currency used depends on your location (IP address) at the time of purchase, and not on your delivery or home address. 

No. Magic Pass does not offer family, senior, AVS, student or any other specific discounted rates. There are only two categories: adult (age 16 and over in the year of purchase) and child (ages 6 to 15 in the year of purchase). Magic Pass is not available for children under 6 in the year of purchase. For younger children, a valid transport ticket must be obtained directly from the resort ticket offices. Please note that partner resorts are free to set their own prices for children under 6.

Paying children are those aged between 6 and 15 years. The year of birth is the only criterion used to determine the applicable rate, regardless of the exact birth date.

Therefore, a child born on 01/12/2020 requires a child pass for the corresponding season. Likewise, from the year in which a person turns 16 (for example, someone born on 31/12/2010), the adult rate applies for the entire year.

Children under the age of 6 are not covered by the Magic Pass. A valid transport ticket must therefore be obtained at the lift ticket offices.

When ordering your Magic Passes, the system automatically calculates the applicable rate for each pass based on the year of birth provided.

Yes. If a person with a disability requires an accompanying person, Magic Pass provides a free subscription to that person when their accompanying person purchases a Magic Pass. Please send us, via https://www.magicpass.ch/en/contact a disability certificate stating the holder’s first name, last name and date of birth (the Swiss disability insurance card (AI) or the SBB accompanying person pass are not accepted as proof), together with the confirmation of the accompanying person’s paid Magic Pass order.

Credit card (Visa, Mastercard, American Express), TWINT, REKA - Pay, REKA - Rail and HeyLight (instalment payment, available until the beginning of September). Payment by bank transfer is not available. REKA checks are not accepted.

This CHF 13. - corresponds to the processing fees for the instalment payment option (HeyLight). If you wish to pay in full, please make sure the instalment payment option is not selected in your shopping cart. Once the order has been completed and paid, the payment method can no longer be changed.

Insurance & Refunds

The optional Helvetia / Verspieren insurances cover the reimbursement of the Magic Pass in the event of an accident or illness preventing its use, as well as rescue costs in Magic Pass partner resorts.

No. The Helvetia / Verspieren insurance must be purchased at the time of ordering the Magic Pass. It is not possible to add it after the payment has been completed.

Go to Magic Pass - Insurance - C'est Magic! and use the claim declaration form. Your Magic Pass will be blocked as soon as the claim is submitted and will remain blocked until the end of the season. If you wish to use your Magic Pass again after your period of incapacity or pregnancy you can submit the claim at the end of the season and up to 31 July of the following year. If you did not take out the insurance, Magic Pass does not provide any reimbursement.

No. Without insurance, Magic Pass does not provide refunds for subscriptions. Magic Pass is a personal, non-transferable and non-assignable pass. It is also not possible to suspend it in order to extend its validity beyond the expiry date. The only exceptions are the 14 - day right of withdrawal (see below) and the death of the pass holder. We recommend taking out the insurance with your next purchase.

Yes, within 14 days of receiving your order confirmation email. You may exercise your right of withdrawal without giving any reason, in writing, by using the contact form. You will receive a full refund. After this period, no refund is possible except through the Helvetia / Verspieren insurance in the event of illness, accident, pregnancy or death.

Delivery & Receipt

For orders placed before 25 April: delivery is expected at the end of April.

For orders placed after 25 April: processing and shipment take place within 2 working days. Delivery then depends on Swiss Post delivery times.

For deliveries abroad (France, Belgium, Italy, etc.): please allow for longer delivery times, depending on postal services.

Please contact us via Magic Pass - Contact  and provide your order number, specifying that you have not received your Magic Pass.

From 1 May onwards, you can also go to the ticket offices of open partner resorts with your order confirmation.

After verification that the delivery time has indeed been exceeded, temporary access may be granted or, at resorts that are able to do so, a free duplicate of your Magic Pass may be issued. However, if the delivery time has not yet been exceeded, no free access to the mountain lifts can be granted.

If you have not received your Magic Pass by post, please inform us within 3 months of placing your order. After this period, a duplicate must be ordered for a fee of CHF 40.

First, check your spam or junk mail folder. The confirmation is sent automatically at the end of the ordering process and contains a link that must be clicked to validate the order.

If you cannot find it, log in to your customer account on magicpass.ch to check the status of your order. If no order or new Magic Pass appears in your customer account, this means that the order was not completed successfully. We invite you to place a new order.

Gift Vouchers

Yes, you have two options:

(1) Order a gift voucher directly on magicpass.ch under “Shop” → “Gift Vouchers”.

(2) Order a Magic Pass in the beneficiary’s name from your own account - it will be delivered to your address.

Gift vouchers are valid for 3 years.


Gift vouchers are non-refundable and cannot be exchanged for cash

Card Usage

No. Only the physical Magic Pass card is technically recognised by the access gates and allows access to be validated at a resort. A digital copy, QR code or mobile application cannot replace the physical card.

Two options are available to obtain a duplicate, each at a cost of CHF 40. - per pass:

1. Request it directly at the mountain lift ticket office*.2. Request a duplicate by post. This request can be made online via our website www.magicpass.ch by logging into your customer account.

We invite you to go to the ticket office of one of our partner resorts to check the status of your Magic Pass or, at resorts that have the possibility to do so, to reload your card. If the card is found to be defective, your pass will be replaced free of charge. If the problem persists, please contact us via Magic Pass - Contact - C'est Magic! and provide your card number.

No. The Magic Pass is strictly personal and cannot be transferred. Photo checks are carried out each time you pass through the access gates. If a third party uses your card, the days used will be charged and the pass may be cancelled with a penalty of CHF 250. - . If you are unable to use your pass and did not take out insurance, no refund or transfer is possible.

In the event of an accidental exchange of cards between members of the same family or the same order, please contact us via Magic Pass - Contact - C'est Magic! and explain the situation.

A duplicate card must be issued in order to remove the photos that do not correspond to the correct Magic Pass holder and to avoid any risk of a fraud penalty during photo checks in the system.

This duplicate can be issued at the reduced price of CHF 10.- per order (instead of CHF 40.- per pass in the case of a standard lost card).

Yes. Your Magic Pass customer account is updated automatically when you purchase your new subscription. You will receive a new physical card by mail. In the app, your new subscription will appear as soon as it is activated (1 May).

If, when placing the new order, any information (last name, first name or date of birth) has been changed, you will receive a card with a new Magic Pass number. In this case, the two customer accounts will need to be merged. Please contact our support team to complete this process.

Your Magic Pass number (MP number) can be found at the bottom right of your physical card (format: MPXX - XXXXXX). You can also find it in your customer account under “My Orders” section.

Personal Data

Each time you pass through the access gates, a control photo is taken automatically. This allows us to verify that the pass is being used by its rightful holder and to ensure your safety (for example, to identify and locate a customer in the event of an accident on the ski area).

Magic Pass complies with the GDPR. You have the right to access, rectify, object to the processing of, restrict the processing of, erase and port your personal data. For any request, please send an email to privacy@magicpass.ch together with proof of identity.

You can update your email address or postal address at any time directly from your customer account by clicking on the “Edit my details” button.

Please note that the delivery address must be entered for each order. Once the order has been completed, the delivery address can no longer be changed.

Please contact customer service as soon as possible and provide your order number so that the information can be corrected.