FAQ

If you haven't received your Magic Pass or it has been lost, stolen, we recommend you visit the ticket desk at one of our partner resorts (outside Glacier 3000).

Upon presentation of your identity card, you will be reissued a pass. Be aware, this procedure costs CHF 40.-/pass.

The procedure required to block and reissue your Magic Pass will take approximately 15 minutes; please be patient while you wait.

 

The Glacier 3000 (VD) guaranteed snow option gives you access to the Glacier 3000 area from the 3rd of November 2018 until 5th of May 2019. 

This option is available for an additional CHF 400.- per adult and CHF 200.- per child.


If you wish to include this option on your Magic Pass, all you have to do is to buy it at the Glacier 3000 desk.


 

 
 

The following are Magic Pass 2 partner resorts :

  • Tramelan
  • Bugnenets – Savagnières
  • Crêt-du-Puy
  • Schwarzsee*
  • Jaun*
  • La Berra*
  • Charmey*
  • Moléson*
  • Rathvel
  • Les Paccots
  • L’Abbaye
  • L’Orient
  • Le Brassus
  • Les Pléiades
  • Les Rochers-de-Naye
  • Leysin*
  • Villars – Gryon*
  • Les Diablerets
  • Les Mosses
  • Lécherette
  • Les Marécottes*
  • Ovronnaz*
  • Mayens de Conthey
  • Anzère*
  • Crans-Montana*
  • Vercorin*
  • St-Luc / Chandolin*
  • Nax
  • Grimentz – Zinal*
  • Evolène*
  • La Forclaz
  • Arolla
  • (Glacier 3000)

    * Resorts open during the summer

Was there an error on your pass when you received it? Please, send an e-mail with the correction(s) to be made and your order number to info@magicpass.ch.

All requests for modifications will be subject to an administrative fee of CHF 40.-/pass. The original pass will be blocked and a new pass will be delivered.
 

Magic Pass branded products are only available while purchasing your pass online! Did you forget to order them? Don't worry. You will be able to buy them in our partner stores starting in December 2018.

 

 

One the website only payments by credit card are accepted (MasterCard et Visa or twint application).

A Magic Pass does not include insurance, and you will therefore not find it offered for purchase on the website. We recommend you contact your insurance company to find out the details of your personal coverage.

 

At first, you will only be able to order on our our website : www.magicpass.ch.

Once they have opened for summer, you will be able to purchase a Magic Pass directly at the ticket office of any of our partner resorts. Don't forget that prices will increase depending on the amount of passes remaining in stock. Therefore, it is very likely that purchases at the resorts will not benefit from the initial low introductory prices!

In order to receive your order confirmation, please click on the link that was automatically e-mailed to you. It will allow you to download your proof of purchase in PDF format. If you did not receive an e-mail, please verify your spam folder before contacting us.

It is entirely possible to give a Magic Pass as a gift! Simply place your order as you would normally on our website, mentioning the last name, first name and exact date of birth of the person to whom you wish to offer a pass.

The system will signal any duplicate entry, which means that the person in question is already in possession of a Magic Pass.

A Magic Pass is not required for children under 6 years of age and therefore not available: you do not have to purchase a ticket for them at our partner resorts. However, you must obtain a lift pass for them at the ticket counter. 

Children born between the years 2003 and 2012 must purchase a Child pass.

People aged 16 years and older must pay for Adult pass.

An Adult Magic Pass costs CHF 399.-. A Child Magic Pass costs CHF 269.-. Don't forget that the prices will increase periodically depending on the number of passes left in stock!

Why have the prices increased since last year? Our new pass is valid in summer and in winter; 5 new resorts have been included as well!