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Do you have any questions?

Error in the order
Have you ordered a Magic Pass on which an error has slipped in? Please tell us the change(s) you want to make and your order number by email to info@magicpass.ch .
It is not possible to change the owner of a Magic Pass; Magic Passes are named and non-transferable.

Payment method
Only payments by credit card (MasterCard, Visa and American Express* and TWINT are possible. The HeidiPay payment by instalments solution is also available.

*American Express credit cards can only be used for transactions in Swiss francs.

HeidiPay payment plan was rejected
Please check that your home address, which must be in Switzerland, is correct. If this still does not work, you can ask for help to support@heidipay.com

Order confirmation
To receive your order confirmation, please click on the link you will automatically receive by email. This will allow you to download your purchase confirmation as a PDF file. If you have not received an email, please check your "spam" mailbox.
The order confirmation alone does not authorise access to ski lifts in partner resorts; only the physical Magic Pass 24/25 card does.

MP number / Magic Pass details
If you do not know your MP number, you can enter your first and last name and date of birth and the system will automatically link to the existing MP number.

Delivery time Magic Pass
For Magic Pass ordered before 19 April 2024 : end of April 2024
For Magic Pass subscriptions ordered after 19 April 2024 : within 4 working days within Switzerland
Shipments abroad depend on the delivery times of the mail services.

Delivery time Goodies
Within 10 working days
Delivery only in Switzerland

The spring skiing option allows skiing in the still open Magic Pass stations 23/24 from March 19 to April 30, 2024.

Access is not possible in the new Magic Pass stations with the spring skiing option (San Domenico, Devero, Monts Jura, Jura sur Léman, Habère-Poche, Hirmentaz, Thollon-les-Mémises, Saint-Cergue, Schwanden, Wilerallmi and Homberg).

The option can only be purchased online when ordering a Magic Pass 24/25. You will receive a card with your option within 3 working days, marked "23/24". The Magic Pass 24/25 will be sent to you later.

Customers with a Magic Pass 23/24 do not need this option : The Magic Pass 23/24 is valid until April 30, 2024.

Add
You can add the Pools Option at any time.
Simply log in to your Magic Pass customer account at www.magicpass.ch/en

Validity and access
Once the order has been confirmed, the Pools Option is automatically loaded onto your Magic Pass 24/25 card and you have access to all 15 partner thermal baths. The validity of the Bains option is fixed and corresponds to that of the Magic Pass from 01.05.2024 to 30.04.2025.
(The Pools Option can be read by the thermal baths using the qr code on your Magic Pass 24/25).

 

Add
You can add the Option Pass 100 at any time.
Simply log in to your Magic Pass customer account at www.magicpass.ch/en

Access and validity
The Option Pass 100 allows you to spend 100 days in the Crans-Montana ski area in winter and during the low season.  
The Pass 100 option is not automatically loaded onto your Magic Pass 24/25 card. You still need to present yourself at the Crans-Montana ski lift ticket office on your first visit with proof of identity to receive the valid pass.
(There is no time limit for this operation).


Add
You can add the Option Pass 100 at any time.
Simply log in to your Magic Pass customer account at www.magicpass.ch/en

Validity
With the Glacier 3000 option you have access to Glacier 3000 from 01.05.2024 to 31.10.2024.
(The Magic Pass 24/25 is valid on Glacier 3000 during the winter season from 01.11.2024 to 30.04.2025).

Access
A new Magic Pass card will be sent out. The card will be labelled "G3000 été".
The order confirmation does not authorise access to the mountain lifts of the partner stations. Only the physical card allows access to Glacier 3000 in summer (delivery time: 4 working days in Switzerland).

Magic Pass, in partnership with Helvetia, offers you the opportunity to purchase insurance with your order.

There are two types of insurance:

  • Helvetia Insurance Pass (5%) : Insurance on the pass that guarantees a refund in the event of illness or accident
  • Helvetia Pass + Rescue Insurance (8%) : Insurance on the Pass that guarantees a refund in the event of illness or accident as well as rescue costs at Magic Pass centres

Insurance can only be taken out when ordering the Magic Pass. (It is not possible to add insurance after an order has been completed).

If you have taken out insurance and wish to request a refund, the claim form can be completed from the insurance page of our website.

Refunds will be made directly by Helvetia Insurance. Magic Mountains Cooperation does not refund Magic Passes.

Validity
The validity of the Magic Pass 24/25 is fixed and annual: from 01.05.2024 to 30.04.2025.

Defective card
We invite you to contact the counter of our partner stations so that they can check the status of your Magic Pass.
If it proves to be defective (without any damage caused intentionally), your card will be replaced free of charge.

Is SwissPass compatible?

The data carriers we use for the Magic Pass are non-transferable cards that cannot be loaded onto the SwissPass or any other data carrier.

As a general rule, only the physical Magic Pass 24/25 card gives you access to the included services.

The Magic Pass 24/25 is not available for children under the age of 6. It is necessary to visit the stations tickets office to get a valid pass for young children. Please note that partner stations are free to set a tariff for this age group.

For the 24/25 season, people born between 2009 and 2018 are considered 'paying children'.
From the age of 16 (the birth year is decisive), the rates change to the adult price."

Only the "adult" and "child" Magic Pass categories are available (no other discounts).

If you lose your Magic Pass, we advise you to go to one of the ticket offices in one of our partner resorts. With your identity card, you can request a duplicate of your card. This costs CHF 40 per Magic Pass card.

If you would like to receive a duplicate at home, you can place an order online from your Magic Pass customer account at www.magicpass.ch (delivery time: 4 days).

Magic Mountains Cooperation does not refund any Magic Passand does not extend their validity. Each pass are personal and non-transferable (General Terms and Conditions of Sales)

Winter

Station

Transporteur

Trajet

Details

Villars

TPC

Villars - Bretaye

included in winter*

Glacier 3000

Car Postal 

Les Diablerets - Col du Pillon 

included in winter*

Les Rochers de Naye

MOB

Montreux - les Rochers de Naye 

included in winter*

Les Pléiades 

MOB

Vevey - Les Pléiades 

included in winter*

Vercorin

Téléphérique Chalais-Vercorin

Chalais - Vercorin

included in winter*

Niederhorn

Niederhornbahnen

Beatenbucht – Beatenberg – Vorsass – Niederhorn

Journey only Beatenbucht - Beatenberg not valid

Rosswald

Rosswald Bahnen AG

Ried-Brig – Rosswald

included in winter*
EischollLRERaron - Eischoll not included
UnterbächLRURaron - Unterbächnot included

*To take advantage of the free transportation, you must wear your ski/snowboard equipment.

 

 

There are two ways to link another person's Magic Pass to your BeMagic account:

The person has a smartphone:

  1. Download the app and create a Basic account by scanning in their Magic Pass and entering their e-mail address. 
  2. Register for the BeMagic program by clicking on "I register" and then on "I link my account". 
  3. Enter the MP number of the person to whom you wish to link your account. 
  4. The "parent account" will then receive a link request notification, which must be accepted.
  5. Once the request has been accepted, the two accounts are linked.

The person doesn't have a smartphone:

  1. The person with the "parent account" must log out of their account.
  2. Reopen their application and scan the QR code on the Magic Pass of the person they wish to link, and enter an e-mail address. (If the person is a child or someone without an email address, please enter a fictional one).
  3. Register for the BeMagic program by clicking on "I register" and then on "I link my account". 
  4. Enter the MP number of the person to whom you wish to link your account, and log out.
  5. The parent account, once reconnected to its account, will receive a link request notification which must be accepted.
  6. Once the request has been accepted, the two accounts are linked.

Your Magics balance will be updated after every transaction with one of our partners. You can choose to receive cashback (money deposited into your bank account). The system is automatic. To do this, you must:

  • Register a Swiss IBAN account number 
  • Have at least 500 Magics
  • Activate push notifications

A transaction results in a push notification, which results in the option of receiving cashback if your Magics balance is sufficient.  

Yes, your Magic points (that are called “Magics”) do expire! 

Your Magics can be accumulated from year to year unless you have not renewed your Magic Pass by midnight on 31st December of the current year. In this case, all your Magics will be lost and your BeMagic account will be deactivated.

If you haven't used any of your registered payment methods with BeMagic partners in the past 12 months, you'll lose all your points. Your account will still be active, and points will start building up again once you make new transactions or use.

A series of challenges are available in the CHALLENGE section of your mobile app. Complete them all!

As soon as you have accomplished a challenge the app gives you added Magics to your account! 

To collect Magics at our partners, you must use one of the registered payment means at the payment terminal. You can now register a credit card, a TWINT account or a debit card in the app. PostFinance cards are not accepted, but TWINT accounts are.

Apple Pay and Google Pay not allowed.

Without a smartphone, it is not possible to enjoy the functionalities offered by the mobile app and the BeMagic program. If you still want to collect Magics when your child uses his Magic Pass, you can create an account via your smartphone and link his account to yours.

Your statistics are counted from the moment you are registered as a BeMagic member. If you used your Magic Pass before you registered, your statistics will not appear in the app.

The Magic Pass mobile application does not replace the Magic Pass keycard. Only the Magic Pass keycard provides access the ski lifts (in summer and in winter).

If you registered without using a payment card but by linking your account to that of another, you will only get Magics while using your Magic Pass. These Magics will be credited to the account of the person you are linked to. 

Yes. If you don't have payment means you can link your account to that of a member of your Magic Pass order who is already registered. Let the registration process guide you. 

Yes. You can register a payment card on your account at any time. This action will result in the unlinking of your account. Your skiing statistics will be saved and you can collect Magics which will be credited to your own account. 

When staying at a BeMagic hosting partner, you will get Magics only if you book directly: by phone, email, or on the partner's own website. He will then be able to validate or invalidate your Magics based on your booking channel. This check can take up to 7 days. Pending means that your transaction is being verified by the partner. Denied means that you booked your stay through another channel and that you will no get Magics this time. Make sure to book directly with the partner to get your Magics!

The Magic Pass mobile app is intended exclusively for Magic Pass holders. When opening the app, you are invited to scan the QR code of your pass. You will see the following information:

  • Email
  • Last Name
  • First Name
  • Date of Birth

Please verify that this information is correct. You can then enter the same password you used to order Magic Pass. If you enter a different password it will be valid for accessing the mobile app as well as for your Magic Pass account on our website. 

If someone ordered your Magic Pass for you, you don't have an account yet. When opening the app, you are invited to scan the QR code of your pass. You will see the following information:

  • Last Name
  • First Name
  • Date of Birth

Please verify that this information is correct. You can then create your own account. Enter an email address and generate a password. These identifiers will allow you to connect to the mobile app. 

Registration is free and only done through the mobile app. Enter your payment mean(s) you use while in resorts and enjoy all the extra benefits. Every time you pay at a partner's with a registered payment method you collect points: Magics.  

Your registered payment method acts as a loyalty card. We only register the imprint of your payment method and no money is taken by the app. Use it at our partners to collect Magics directly in your app!

There are two ways to get Magics:

  • Using you Magic Pass
  • Purchasing from a BeMagic partner

For each use of your Magic Pass you will get 20 Magics. No matter the visited resort. 
For each purchase from a BeMagic partner made with you registered payment means you'll get at least one Magic per CHF spent. 

The minimum basic offer is set to one Magic per CHF spent. Each BeMagic partner can however decide to offer more Magics to its customers. Thus, a partner can offer 2x, 3x, 4x, or even 5x more Magics. Go to the "Offers" section of your mobile app to discover the partners' offers. 

After a transaction with a BeMagic partner, if you have used a payment method registered in the mobile app, Magics will be assigned to you almost immediately. You will see your new Magics level within a few seconds (except for slow internet connections depending on your location).

The Magics collected through your skiing or hiking day will appear on your app within 48 hours. At times when many people are travelling, it may take a little longer for them to appear. Don't worry, they won't get lost!