If you haven't received your Magic Pass or it has been lost, stolen, we recommend you visit the ticket desk at one of our partner resorts.
Upon presentation of your order number and identity card, you will be reissued a pass. Be aware, this procedure costs CHF 40.-/pass.
The procedure required to block and reissue your Magic Pass will take approximately 15 minutes; please be patient while you wait.
The Glacier 3000 (VD) guaranteed snow option gives you access to the Glacier 3000 area from the 3rd of November 2018 until 5th of May 2019.
This option is available for an additional CHF 200.- per adult and CHF 100.- per child.
If you wish to include this option in your Magic Pass, all you have to do is log in to your account via the login menu. You will then have access to all of your orders and can then add the option to whichever Magic Pass 2 you wish.
If you did not already do so when you ordered your pass, to create an account go to the login menu and click on the link 'Activate your account'. You must have your Magic Pass 2 card number or the e-mail address that was used when placing your original order.
Once the Glacier 3000 (VD) guaranteed snow option has been added to your order, the original pass(es) will be blocked, then reissued and sent to you again.
The following are Magic Pass 2 partner resorts :
- Bugnenets – Savagnières
- La Berra*
- Les Paccots
- Le Brassus
- Les Pléiades
- Les Rochers-de-Naye
- Villars – Gryon*
- Les Diablerets
- Les Mosses
- Les Marécottes*
- Mayens de Conthey
- St-Luc / Chandolin*
- Grimentz – Zinal*
- La Forclaz
- (Glacier 3000)
* Resorts open during the summer
Was there an error on your pass when you received it? Please, send an e-mail with the correction(s) to be made and your order number to firstname.lastname@example.org.
All requests for modifications will be subject to an administrative fee of CHF 40.-/pass. The original pass will be blocked and a new pass will be delivered.
Magic Pass branded products are only available while purchasing your pass online! Did you forget to order them? Don't worry. You will be able to buy them in our partner stores starting in October 2018.